Clinical Excellence and Clinic Handbook
The Clinic Handbook encompasses quality frameworks, best practice standards and health and safety compliance needed to achieve clinical excellence and top of scope performance. It is a tool that enables processes and standards to be consistently delivered to a quality standard.
Built around the Allied Health Services Sector Standard NZS 8171:2005, the Clinic Handbook assists podiatrists to meet the increasing need for demonstrated quality systems particularly those for funded services.
Clinic Handbook training has been delivered to over half our membership. Some members have dipped into the content; others have started to implement more robust quality systems across clinics.
One practice group has embraced the quality system approach to business wholeheartedly. Through hard work and dedication, Resonance Podiatry, achieved the ultimate goal, Certification to the Allied Health Standard. Certification is provided after a comprehensive third-party auditing process by a certified auditing authority.
Clinic Handbook training is usually held in September, currently available as e-learning.
Here's what you will find in the Handbook:
Part 1 – Consumer Focused Services
Privacy and Dignity
Māori Values and Beliefs
Individual Values and Beliefs
Customer Service Charter
Part 2 – Organisational Management
Legislation and Risk
Human Resource Management
Quality and Risk Management
Advertising and Marketing
Part 3 – Pre-entry to services
Consumer acceptance process
Declining entry to services
Part 4 - Service Delivery
Timely and Appropriate Services
Service Delivery Plan
Involvement of other Providers
Reviewing the Service delivery plan
Exit, discharge and transfer
Clinical emergency response
Part 5 – Managing Service Delivery
Client information management
Third Parties (Insurance Company, ACC)
Consumer Guarantees Act 1993
Fair Trading Act 1986
Infection control management
Facilities and Equipment
Management of waste and hazardous substances
Part 6 – Safe and appropriate environment
Safe working practices
Essential security systems